Mylene V.

Seasoned Customer Service with Email and Back Office Background

A self reliant individual with more than 10 years of experience in customer service handling calls, email, and chat support. Have valuable experience doing back-end support which mainly focuses on refunds, order tracking, logistics, and direct Supplier communications. I can be an added value to your company as I possess the following skills: Customer service - Excellent skills in providing accurate solutions in a timely manner and ability to go beyond satisfying customer concerns; with good customer-relationship knowledge. Team management – Notable ability to delegate tasks, think strategically, and solve problems without compromising company policies and processes. Capacity to multi-task under pressure. Strong proficiency in Microsoft Office applications. Detail and goal-oriented, self-starter with a resourceful attitude. I can easily work on assigned tasks with a 100% success rate. Self-reliant and highly dependable. Thinks strategically and analytically, multitasks, and prioritizes. Lastly, I never get tired of learning new things especially if it's something where I can grow more and build my personality. I'm the type of person that loves working hard but, I work smart more often. I always make sure that whenever I do things, it's great.