Samira G.

Why choose Sam? - a dedicated IT professional. I am an experienced support agent with more than 14 years of email, phone support, chat support and manual testing. TECHNICAL ENGINEER / MICROSOFT ADMINISTRATOR - ITIL V4 Certified Transfer tenant to CSP Setup domain, Google, GoDaddy and Office 365 Granular admin setup Setting up Perimeter 81 and integration Setting up Avepoint backup Carbonite install and monitoring Intune Setup / MDM Provide advanced desktop-level user support, mobile device support, user administration, and server management as required. Setup employee workstations and account- onboarding / offboarding Monitoring Data Center storage and backup knowledge like Veeam, Datto backup Install and support software applications, such as Office apps, Adobe Products, LogMeIn, Symantec Endpoint Protection, OpenVPN, SonicWall Datto RMM, sentinel one and other software as required by the client, Identify and resolve hardware, software, and network printing issues. Diagnose and resolve connectivity issues including wireless and VPN. Ticketing tool usage such as Autotask, Salesforce (RF), ServiceNow, ConnectWise, Halo, Zoho. IT Glue for documentation, and Screen-connect, SplashTop, QuickAssist, Teamviewer, ScreenConnect for remote support, Datto RMM Office 365, Exchange, and SharePoint Administration Ensuring all faults are progressed and cleared within SLA Azure Active Directory and remote desktop maintenance NAS Synology Setting up and managing Active Directory Windows Server administration, HyperV Vmware Managing CCTV's like OpenEye Achieve goals and targets (client, business, and employee satisfaction Creating Knowledgebase documents Security best practices include AV, Malware, and Firewall troubleshooting. SOFTWARE TESTER / QUALITY ASSURANCE Tools/Technology 
 IIS 
 Agile Testing  
Azure Dev 
MSSQL 
 SortSite 
 Swagger  *Reviewing and analyzing system specifications Executing test scripts and reviewing results Reporting and documenting technical issues Work closely with Developers roles and other departments to ensure quality products with clear project deliverables and timelines, and to ensure timely completion of deliverables. Participate in a small, experienced, energetic team on a rapid, agile delivery schedule. Design test cases and test scenarios to ensure both new and previous feature Execute test cases to ensure the business scenario Be hands-on in writing, executing, and monitoring tests Build tools to support development and business functions Participate in a new project to facilitate in conjunction with development. Great team player with team leadership skills. Cross-functional team leadership, agile methodologies, and excellent analytical skills. I have the ability to interact with others in a sensitive and effective way and work cooperatively in an international, multi-cultural environment. I will do my best to improve the customers satisfaction, even if this means going the extra mile for it.