Nyla A.

Executive Virtual Assistant | Operations & Systems Coordinator

I help founders, executives, and growing teams stay organized, manage day-to-day operations, and make sure important priorities don’t fall through the cracks. My experience covers executive and administrative support, operations coordination, account management, team leadership, bookkeeping, recruitment, customer service, and trust and safety. I have managed remote teams, coordinated international accounts, supported healthcare recruitment, maintained financial records, and handled sensitive verification work for Upwork. I’m not just here to complete a list of tasks. I take ownership, anticipate next steps, organize moving parts, and create dependable workflows that help businesses run more smoothly. WHAT I DO 👔 EXECUTIVE & ADMINISTRATIVE SUPPORT I help executives manage priorities, communications, schedules, documents, records, follow-ups, research, and recurring administrative responsibilities. I work with discretion and understand how to handle confidential business information professionally. 🗂 OPERATIONS & SYSTEMS COORDINATION I bring structure to scattered tasks and recurring processes. I can organize workflows, maintain trackers, document procedures, coordinate handoffs, monitor deadlines, and keep projects moving. My support includes: SOP and process documentation Project and task coordination Workflow organization Deadline and follow-up tracking Team accountability Onboarding processes Quality-control checklists Status reports and operational updates CRM and database organization 🤝 ACCOUNT & CLIENT MANAGEMENT I currently manage an international client account and lead a four-person remote team. I coordinate workloads, monitor service quality, handle client and customer communications, resolve escalated concerns, and keep daily operations organized. 👥 TEAM LEADERSHIP & RECRUITMENT I have managed teams across customer service, account operations, and healthcare recruitment. For a North Carolina healthcare company, I led a five-person team supporting nurse recruitment and onboarding. I can assist with candidate outreach, interview scheduling, applicant tracking, onboarding requirements, follow-ups, training coordination, and recruitment database management. 📊 BOOKKEEPING & FINANCIAL ADMINISTRATION I have hands-on QuickBooks experience and can support: Invoicing and payment tracking Financial record maintenance Basic financial reports Supplier and customer coordination Account inquiries Transaction documentation 💬 CUSTOMER SERVICE & COMMUNICATION I provide clear, professional customer support across digital channels. I can manage inquiries, track unresolved issues, handle escalations, maintain response standards, and help improve customer-service workflows. 🔐 TRUST, SAFETY & CONFIDENTIALITY As part of Upwork’s Identity Document Review team, I verified freelancer and client documents according to platform procedures. This strengthened my attention to detail, judgment, confidentiality, risk awareness, and ability to document decisions accurately. MY STRENGTHS Proactive Follow-Through · Executive Support · Operations Coordination · Process Documentation · Account Management · Team Leadership · Recruitment Support · Bookkeeping · Customer Service · Confidentiality · Problem-Solving TOOLS & SYSTEMS QuickBooks · CRM Platforms · Project Management Software · Customer Support Systems · Spreadsheets · Reporting Tools · Social Media Platforms · Remote Collaboration Tools I’m based in the Philippines (UTC+8) and can support international executives and distributed teams. If you need a dependable Executive VA who can organize the details, coordinate your operations, and take genuine ownership of the work, let’s talk.