Brandee W.

Customer Success & Creative Specialist | Video - Livestream - Design

I help businesses and creators build better relationships, better content, and better systems. With 10+ years of experience in Customer Success and Operations and 8 years of hands-on livestreaming and digital content production, I bring a combination that isn't typical: I can manage the client relationship, understand the technology behind it, and create the content that supports it. ⭐ CUSTOMER SUCCESS, CLIENT MANAGEMENT & OPERATIONS I've spent more than a decade helping SaaS and eCommerce businesses improve customer experience, onboarding, retention, support, and internal operations. Highlights include: • Delivered 98% CSAT providing technical and eCommerce integration support at Mailchimp • Scaled a global Customer Success team from 3 → 7 while reducing first-response time by 60% • Reduced invoice disputes by 35% through improved billing and customer communication workflows • Partnered with Sales, Product, Finance, and Operations to improve the customer journey • Built knowledge bases, SOPs, onboarding processes, automations, and scalable support systems • Experienced in client relationship management, sales support, retention, and Voice of Customer programs I can help with: 🔹 Customer Success & Account Management 🔹 Client Onboarding & Retention 🔹 Customer Support Operations 🔹 Sales & Client Relationship Management 🔹 CRM & Workflow Optimization 🔹 Knowledge Bases, SOPs & Training 🔹 AI & Workflow Automation 🔹 Technical Troubleshooting & Integrations 🎥 VIDEO, LIVESTREAM & CREATOR SERVICES I'm also an experienced content creator and livestream producer with 8 years of hands-on experience building content and communities across Twitch, TikTok, YouTube, Instagram, and Discord. My own creator experience includes an engaged Twitch community averaging approximately 30 live viewers with 100+ peak viewership, a 250-member Discord community, and TikTok content reaching more than 1.6 million views. I can help creators and brands with: 🔹 Livestream Coordination & Planning 🔹 Twitch Channel Setup & Management 🔹 OBS Setup & Stream Workflows 🔹 YouTube, TikTok & Short-Form Video Editing 🔹 Livestream & Gaming Highlight Editing 🔹 Long-Form → Short-Form Content Repurposing 🔹 Twitch Overlays, Panels, Emotes & Subscriber Badges 🔹 Thumbnails, Social Graphics & Banners 🔹 Animated Alerts, Overlays, GIFs & Looping Backgrounds 🔹 Content Calendars, Concepts, Hooks, Titles & Scripts 🔹 Creator Branding & Community Engagement Strategy 🔹 Custom Twitch/Lumia Commands & Interactive Stream Elements 🎬 CREATIVE & TECHNICAL SKILLS Video: Adobe Premiere Pro • DaVinci Resolve • After Effects Design & Photography: Photoshop • Lightroom • Illustrator • Fresco • Photography • RAW Editing • Retouching • Color Grading • Compositing Streaming: OBS • Twitch • YouTube Live • TikTok Live • Lumia Stream • Browser Sources • Custom Commands • Channel Redeems Technical: JavaScript • HTML/CSS • APIs • Webhooks • AI-Assisted Coding • Workflow Automation • Integration Troubleshooting AI & Creative: ChatGPT • Claude • Adobe Firefly • Suno • AI Image/Video Workflows • Lyric Writing • Audio & Voiceover Editing CRM & Business Systems: HubSpot • Salesforce • Zendesk • Freshdesk • Chargebee • Xero • Airtable • Trello • Slack • Zapier • SAP • Ariba 💡 WHY CLIENTS HIRE ME You don't have to choose between someone who understands people and someone who understands technology. I can manage a client relationship, troubleshoot an integration, improve a workflow, create a tutorial explaining it, edit the video, design the graphics, and communicate clearly with everyone involved. Whether you need someone managing your customers, coordinating your livestream, editing your content, building your creator assets, or improving the systems behind it, I bring both the strategic and hands-on experience to get it done. 🗣️ WHAT COLLEAGUES HAVE SAID "Brandee is always very approachable and extremely professional plus accountable with my clients when passed over. Having the reassurance that your sales will be looked after professionally by such a reliable and thorough colleague is great. Brandee brought a friendly can do attitude to our business and I miss her dearly." — Rachel Johnson, Account Manager, Creative Force Ltd. 🎓 COURSES & CERTIFICATIONS • How to Manage a Remote Team — GitLab, 2025 • Generative AI for Customer Success — Coursera Instructor Network, 2025 • Introduction to CRM with HubSpot — Coursera Project Network, 2024 • Prompt Engineering Specialization — Vanderbilt University, In Progress