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Vlad I.

Vlad I.

Customer Support Team Lead

I am a Customer Support Team Lead with 4+ years of experience in international companies. Since 2025, I have been managing a support team — organizing workflows, reporting issues, and ensuring service quality. I combine leadership with hands-on support. Reliable, detail-oriented, and customer-focused, I always aim to deliver smooth communication and excellent service.

🇺🇦Odessa, Ukraine$15/hr95% JSS5.00 (6)Since Sep 2019
GlobeUpwork

Earnings and projects

MRR
$2.1k

Last 6 months ÷ 6

World#20,754 / 412k
🇺🇦Country#1,167 / 14.3k
Revenue, last 30 days
$2.2k

Last 6 months: $13k

World#19,355 / 412k
🇺🇦Country#1,044 / 14.3k
Total earnings
$124k

Billed in all: $129k

World#30,299 / 412k
🇺🇦Country#2,132 / 14.3k
Per project
$9.5k

$4.3k in the last 6 months

World#16,855 / 412k
🇺🇦Country#1,181 / 14.3k
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇺🇦Country#2,681 / 14.3k
Projects in all
13

Across 18 contracts

39% fixed61% hourly
World#175,712 / 412k
🇺🇦Country#7,208 / 14.3k

Earnings, last 30 days

$129k+$2.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$126k$128k$130kOct 8Oct 23Nov 7

Skill rankings: Top 4% in Microsoft Office

Ranked by MRR among everyone on Upwork with the skill.

  1. #17Product Support215 freelancers · 🇺🇦 #1Top 8%
  2. #92Freshdesk1,321 freelancers · 🇺🇦 #1Top 7%
  3. #194Asana3,013 freelancers · 🇺🇦 #1Top 6%
  4. #242Jira3,199 freelancers · 🇺🇦 #22Top 8%
  5. #420Zendesk5,908 freelancers · 🇺🇦 #2Top 7%
  6. #602Microsoft Office15,119 freelancers · 🇺🇦 #5Top 4%
  7. #632Online Chat Support11,527 freelancers · 🇺🇦 #1Top 5%
  8. #776Email Support14,954 freelancers · 🇺🇦 #4Top 5%