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Vina Sita R.
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Vina Sita R.

Customer Support

A versatile professional and multitasking expert, balancing the demands of being a mother of two with delivering exceptional results in customer support and project management. With a proven ability to manage up to 300 tickets daily, a track record of earning top accolades (1st Best Customer Support for a SaaS client), and maintaining high satisfaction ratings (4.6/5), I excel in leveraging tools like Intercom, Zendesk, and Shopify to meet client needs.

🇮🇩Bandung, Indonesia$5/hr100% JSS5.00 (2)Since Sep 2019

Earnings and projects

MRR
$1.7k

Last 6 months ÷ 6

World#27,154 / 412k
🇮🇩Country#186 / 5,725
Revenue, last 30 days
$1.7k

Last 6 months: $10k

World#25,767 / 412k
🇮🇩Country#203 / 5,725
Total earnings
$91k

Billed in all: $94k

World#43,727 / 412k
🇮🇩Country#275 / 5,725
Per project
$30k

$10k in the last 6 months

World#2,851 / 412k
🇮🇩Country#9 / 5,725
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇮🇩Country#2,283 / 5,725
Projects in all
3

Across 5 contracts

40% fixed60% hourly
World#304,140 / 412k
🇮🇩Country#4,396 / 5,725

Earnings, last 30 days

$94.3k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$92k$93k$94k$95kOct 8Oct 23Nov 7

Skill rankings: Top 7% in Data Analysis

Ranked by MRR among everyone on Upwork with the skill.

  1. #23Following Procedures250 freelancers · 🇮🇩 #1Top 9%
  2. #114Intercom744 freelancers · 🇮🇩 #2Top 15%
  3. #140Freshdesk1,321 freelancers · 🇮🇩 #1Top 11%
  4. #154Ticketing System1,296 freelancers · 🇮🇩 #1Top 12%
  5. #182Gorgias1,588 freelancers · 🇮🇩 #1Top 11%
  6. #249Slack3,033 freelancers · 🇮🇩 #1Top 8%
  7. #261Order Tracking2,668 freelancers · 🇮🇩 #1Top 10%
  8. #376Customer Satisfaction3,986 freelancers · 🇮🇩 #4Top 9%