Daniela H.

Operations consultant for mature founder-led businesses. Founders I work with cut their involvement by 70–80% and save 10–15 hours a week. I audit your workflows, find the bottlenecks holding back growth, and build structure, accountability, management systems, and repeatable processes. The business of my clients grew faster than its structure. Processes differ from person to person, knowledge sits in a few heads, and the owner still has to approve everything. I audit how work really runs, then build the systems, owners, and KPIs that let it scale. The goal is to build a business that scales and runs without the founder. Here's what I can help you with: 🟢 Workflow Audit & Bottleneck Map: I interview you, map AS-IS workflows end to end, and find the gaps, duplication and decisions that still depend on the owner. I use a method called the Rapid Knowledge Extraction Method, which I developed over the years. This method ensures the most efficient use of the founder's time while extracting the maximum amount of knowledge from the team or the founder themselves. You'll get the map and a prioritized list of bottlenecks to address first. 🟢 Business Playbooks for a ready-to-execute system: Core Workflows codified into playbooks designed to run the front and back of the business. 🟢 Knowledge Management System & Knowledge Base: I set up an AI-supported searchable knowledge base in Notion, Confluence, Google Drive, Guru, Slite, or Shelf with a clear structure so your team finds answers without asking the founder or senior team members. Shortens the onboarding process for new team members by 40%. 🟢KPI Dashboards & Scorecards: A business health scorecard and role-level KPIs plus a weekly management review, so you see problems without chasing status updates. Visibility and insights instead of guessing. 🟢 Accountability, Roles & Escalation: Clear ownership, decision rights, and escalation rules, so issues get resolved at the right level before they reach you. Reduces founder reliance by 50-70%. 🟢 Workflow Automation & AI: I audit how your business operates, find where your team is losing time to repetitive work, and deliver a prioritized roadmap + implementation plan for using AI and automation more effectively. 🟢 Tool Stack Review & Consolidation: I review the tools you use today, remove duplication, and connect what stays. I evaluate how your existing systems can work together before recommending new tools or custom builds. I prioritize recommendations by time saved, quality, business impact, cost, feasibility, and maintenance. 🟢 Implementation & Team Adoption: I work inside the business to build, test and roll out each system with your team, with measurable progress every week. I have experience with small founder-led businesses (1-9 people) as well as mature mid-sized founder-led businesses (10-100 people). Tools: - Work management and docs: ClickUp (Expert Certified), monday com; - Knowledge Hub / Knowledge Base / Wiki.: Guru, Slab, Slite, Confluence, Notion - Automation: Make com, Zapier, Google Apps Script, AppSheet - Google Workspace: Drive, Sheets, Docs, Gmail, Sites - Data: Supabase - AI: ChatGPT, Claude, Perplexity, Gemini, OpenAI and Claude APIs, Grok bot setups - Business apps: QuickBooks, Gorgias, ShipBob Recent results: ⦿ $15M ARR ecommerce/DTC business: reduced CEO involvement by 70–80% and moved recurring CEO tasks into automated systems. ⦿ $18M ARR IT consultancy: built a knowledge management system that cut reliance on senior consultants for knowledge transfer by 15% and prepared the business for PE acquisition. ⦿ $7M ARR service business: automated resource management for 20+ employees and gave leadership client-level profitability visibility. ⦿ $2M+ ARR DTC health business: built an AI-supported operating system with automated inventory management and a queryable knowledge base, reducing founder reliance by 40%. 💬 What clients say: “Daniela really transformed my thinking, my use of tools and my processes. She is a great communicator and very quickly got up to speed with what was important in my business. She has made a huge difference to how I work already - far beyond what I originally thought. I highly recommend Daniela!” Before founding my businesses, I spent 10 years inside brands including JBL and Harman Kardon. I build systems for teams under real growth pressure, not from theory. If you want to remove what limits your company's growth, invite me to your job or send me a message!