Katherine Q.

Hello, I am capable of working under pressure and am very responsible, hardworking and committed to accomplishing tasks. I possess strong oral and written English communication skills and excel in both individual and team oriented work environments. I have extensive experience in customer service and administrative support, with a strong ability to manage client communication, organize data, and work efficiently across multiple CRM systems. I am adaptable and experienced in handling sensitive information with professionalism. I also have experience in real estate support, managing high volumes of leads, conducting follow ups through calls, emails, and text messages, and maintaining accurate CRM records. I’ve worked with platforms such as Follow Up Boss, Zoho CRM and Hubspot, handled database management, and supported daily operations including reporting, task coordination, and content posting. Additionally, I have provided support for law firms, assisting with tasks such as client communication, medical records handling, and document organization for case management. My expertise includes: Customer Service, Administrative Support, Marketing, Data Entry, Transcription, Managing Social Media Posts, Microsoft 365, Google Workspace (G Suite), WordPress, Various CRMs, Thunderbird, Canva, Photoshop, Research and Strategy, Email Management (Inbox Organization & Handling) & Social Media Content