Liozza Christelle C.

Strategic professional with a strong track record of managing 50+ SMB accounts across the full customer lifecycle, from onboarding to renewal. Drove customer retention rates of up to 85–90% by implementing proactive engagement strategies, delivering data-driven ROI reports, and identifying churn risks early. Led renewal negotiations and consistently secured contract renewals while uncovering expansion opportunities. Recognized for optimizing lifecycle processes, improving customer satisfaction, and enhancing overall account performance.