Robby S.

Hi! I'm Robby, a customer service and sales professional with extensive experience supporting U.S.-based businesses. I've handled customer calls, emails, chats, bookings, scheduling, sales inquiries, quotes, follow-ups, dispatch coordination, and customer issues from start to finish. Most recently, I worked with a chauffeur transportation company in Georgia, where I handled customers from their initial inquiry through booking and service completion. This included providing quotes, answering questions, coordinating reservations, communicating with drivers, handling schedule changes, and resolving customer concerns. I've also worked in HR and administrative support, including recruiting and onboarding, background-check coordination, document verification, and maintaining accurate employee records. What I can help with: • Customer service via phone, email & chat • Inbound & outbound calls • Sales & lead follow-up • Booking & appointment scheduling • Dispatch & service coordination • Customer retention & issue resolution • CRM management & data entry • Email & inbox management • Administrative support • Order and payment follow-up • Social media customer support I’m comfortable learning new software and working with CRM, scheduling, communication, and web-based platforms. I have 100% Job Success, more than 6,900 hours worked on Upwork, and over $50K in earnings, with a strong focus on reliability, communication, and getting the job done correctly. I'm available for 30+ hours per week and can start ASAP. If you're looking for someone who can communicate professionally with customers, stay organized, and take ownership of tasks without constant supervision, I'd be happy to help.