Alyssa Mae A.

With nearly 6 years of customer service experience and 1 year as a Virtual Assistant, I have developed strong expertise in customer support, problem resolution, and administrative assistance across various industries, including retail, cable providers, billing, home warranty, and e-commerce. I am highly proficient in Zendesk and experienced in using CSCentral, Rio, Salesforce, Telegence CRM, and Shopify for customer support operations, including order tracking, refunds, returns, exchanges, and customer inquiries. My strengths include delivering exceptional customer experiences, managing email and ticket support, appointment setting, data entry, social media moderation, and maintaining accurate records. I am a fast learner, detail-oriented, and committed to helping businesses achieve their goals through reliable and professional support.