Paula Mariz H.

Hi! I’m Paula — part problem-solver, part people-person, and 100% passionate about making work smoother and smarter. With 8+ years of experience wearing many hats in Lead Generation, Sales Admin, and Human Resources, I’ve mastered the art of finding the right people, organizing the chaos, and keeping things running behind the scenes. I love diving into systems, spotting what can be improved, and finding clever ways to do things better. I’m tech-savvy, detail-oriented, and not afraid to take initiative — especially when it helps the whole team shine. Whether I’m building a list of high-quality leads or supporting a sales team, I bring a thoughtful, can-do energy to everything I do. Let’s just say: I make things happen — and I make it look easy. I am adaptable to different time zones and thrive in dynamic environments, always eager to learn and expand my skill set. Whether it's Administrative tasks, Customer support, or Human Resources, I am committed to providing reliable and high-quality assistance to help your business succeed. It is my goal to build a successful career in outsourced professional services by utilizing the skills and competencies I have acquired through years of experience. My extensive experience in various industries, performing in various capacities, makes me a preferred resource for businesses aiming to build scale. Let’s collaborate and achieve great results together! Services Offered: ✅ Customer Support: Providing exceptional service by addressing inquiries, resolving issues, offering product or service guidance, and maintaining positive customer relationships to ensure satisfaction and loyalty. ✅ General Virtual Assistance: Managing calendars, organizing meetings, handling emails, and taking care of administrative tasks, so you can focus on your core business activities. ✅ Data Entry: Ensuring your data is entered accurately and efficiently, whether it's updating databases, managing spreadsheets, or handling bulk data entry tasks. ✅ Admin Tasks: Efficiently managing administrative duties, including scheduling, organizing files, coordinating communications, and supporting office operations to ensure smooth and effective workflow. ✅ HR Assistant: Supporting human resources functions by maintaining employee records, assisting with recruitment, scheduling interviews, processing payroll, handling employee inquiries, and ensuring compliance with company policies and procedures. What separates me from most of the freelancers on Upwork? ▪️ Extremely fast, efficient, meticulous, hard worker ▪️ Excellent communication skills ▪️ 5+ years of Upwork experience ▪️ Excellent feedback from clients ▪️ Resourceful, Tech-Savvy ▪️ Driven by success, honest, and always on point ▪️ Going beyond client satisfaction ▪️ Quick learner ▪️ Fast project turnaround time ▪️ Can overcome any obstacles Experience: • 5 years Customer Support • 5 years Lead Qualification • 2 years Hiring and Staff Management • 2 years Admin Tasks • 1 year payroll Skills: • Customer Support Skills • Data entry • Problem Solving • Internet Research • Social media management • Multi-Tasking • Sales • Video Editing • Organizational Skills • Conflict Resolution • Recruitment & Talent Acquisition • Employee Relations • Payroll & Benefits Management • Compliance & Legal Knowledge • Problem-Solving • Confidentiality • Adaptability Strengths: • Excellent Communication, Interaction, and Collaboration • High motivation for success • Ability to work well with a team • Able to adapt to a fast-paced working environment • Good sense of responsibility • Able to work with minimum supervision • Creative • Strong commitment to accomplishing deliverables • Integrity and Loyalty • Resourceful Tools and Applications: • Salesforce • Calendly • Trello Communication: • Slack • Skype • Gmail • Google Meet • Whatsapp • Zoom • Useloom Video and Design: • YouTube • Canva • Powerpoint Social Media: • Facebook • Instagram • LinkedIn • Pinterest • Twitter • Google + Administrative Tasks: • Dropbox • Google Sheets • Google Docs • Google Drive • Google Forms I am a highly skilled and competent individual empowered by years of experience in various fields. I am a team player and demonstrate excellent communication, collaboration management, and customer service skills. I have an extreme drive for success, a strong sense of responsibility creativity, and resourcefulness. Most of all I am committed to achieving set targets and upholding Integrity in every work I do. I look forward to the opportunity to take part in making your business successful.