Mary Rose G.

Most digital marketing agencies hit a wall once the client load outgrows what the founder can personally hold together. It usually looks like this: -Onboarding depends on someone's memory instead of a checklist -Status lives in scattered DMs instead of a dashboard anyone can check -Reporting week is a scramble because the numbers live in five different places -Every approval still routes through the founder because nobody else has the standing to make the call I started as a project manager for digital marketing agencies in 2017, until I realized the work I was actually doing went well beyond managing tasks... I was the one holding the operations together. That's what I do now, as an embedded agency operator on ongoing monthly retainers rather than one-off projects. When I join an agency, I start by auditing what's actually happening in the system, then refine the process so it can scale without depending on the founder to hold it together. I'm a Certified ClickUp Expert with 8+ years directing operations for agencies serving enterprise and professional services clients. I lead operations across a multi-account portfolio, directing a 30+ person cross-functional production team and owning everything from onboarding systems to reporting SOPs. That same audit-and-refine approach took one agency to five times its prior client load without adding headcount. Not sure where your operations are actually leaking time and money? Start with my Agency Operations Audit, a live working session that scores your agency across the areas that determine whether it scales or stalls, with a clear picture of what to fix first. If any of this sounds like your agency, I'm the agency operator you bring in to own it, not a project manager who just tracks tasks inside a broken system.