Ailyn C.

E-commerce Support Manager | Dispute Resolution | 14+ Years Experience

I help Shopify and e-commerce brands deliver faster, more reliable customer support while keeping customers satisfied and operations organized. With 14+ years in customer service and 6+ years specializing in e-commerce, I’ve supported fast-growing online businesses, handling everything from everyday customer inquiries to complex order issues, returns, refunds, escalations, and payment concerns. Here’s what I can take off your plate: ✔ Customer support via email, phone, and live chat ✔ Shopify order management and order troubleshooting ✔ Returns, refunds, exchanges, and warranty claims ✔ Order fulfillment and shipping coordination ✔ Customer escalations and dispute resolution ✔ Payment support involving PayPal, Stripe, and Klarna ✔ Product listings and catalog management ✔ Ticket management using Gorgias, Zendesk, Freshdesk, CareTool, and other help desk platforms ✔ Knowledge base documentation and SOP creation ✔ Identifying recurring issues and improving support workflows I’m particularly strong at handling customers with empathy, accuracy, and ownership, especially when an order has gone wrong and the customer needs a clear solution, not another generic response. Whether you need someone to manage your support queue, improve your customer experience, or take ownership of day-to-day e-commerce support operations, I can step in and help keep things moving. If your support inbox is growing faster than your team can handle, let’s fix that.