Lady Nina Dominique J.

Hello! I'm Lady, a dedicated customer service professional with over 13 years of extensive experience in providing exceptional support and building strong client relationships. Throughout my career, I've honed my skills in communication, problem-solving, and conflict resolution to ensure the highest level of customer satisfaction. My expertise spans various industries, including e-commerce, hospitality, and telecommunications. Whether it's answering inquiries, resolving issues, or managing escalations, I thrive in fast-paced environments and excel at delivering prompt, courteous, and efficient service. As a seasoned customer service specialist, I understand the importance of empathy, active listening, and attention to detail in every interaction. I'm committed to going above and beyond to exceed customer expectations and foster long-term loyalty. Let me leverage my years of experience and expertise to elevate your customer service standards and enhance your brand reputation! Skills: **Customer Support **Client Relations **Email and Phone Support **Live Chat **Complaint Handling and Resolution **Product Knowledge and Training **Quality Assurance **CRM Tools -----ZOHO -----Pipedrive **Microsoft -----Teams -----Office -----Excel -----Word **Google Drive Certifications: *Leadership Evaluation and Advancement Program (LEAP) Past Experience Highlights: *Customer/Technical Service SME (Subject Matter Expert), Sykes Asia (2013-2017) -Led a team of 15 customer service representatives, ensuring consistent delivery of excellent service and adherence to KPIs. -Implemented new customer service strategies resulting in a 20% increase in customer satisfaction ratings. -Received multiple awards for exceeding performance targets and maintaining high customer satisfaction scores.