Arlene C.

A+ Customer Support Hero | Chat and Email Support 8+ years

Need an Experienced Customer Support? Hi! My name is Arlene, your Versatile secret weapon for achieving business success. 🚀💎 I've been in the industry for 7 years, providing excellent customer service through different platforms, building trust, and leaving a remarkable positive customer experience around the world. Experiences: 🏆 Working in a Fintech company for 4 years with a wide range of expertise (e.g., verifying customers' accounts using ID strictly following our KYC, detecting scams and fraudulent transactions, emailing local partners chasing transactions, canceling and making amendments 🏆 A chat technical support for 2 years at Microsoft, assisting customers in downloading office softwares, and troubleshooting basic issues in Word, Excel, Powerpoint 🏆 Escalating tickets to different departments for immediate resolution 🏆 Appointed as a Team Leader, handling new hires and endorsing them to production 🏆 Been with the Escalations department resolving complicated concerns of customers 🏆 A chat and email support consistently praised as an efficient employee and consistent top performing agent 🏆 Responding to customer inquiries from different social media platforms (e.g., facebook, instagram, linked in, twitter) Skills and tools used: • Excellent skills in Microsoft office softwares • Proficient in email, chat, phone support, and virtual assistance. • Experienced with different CRM tools (e.g., Zendesk, Intercom, Salesforce, Rave, Amazon Connect, Craiglist, Passfort, Outlook, Microsoft Teams, Google Suite, Gmail, Canva, Adobe PDF, Cybersource, Adyen, Clickatell, and various platforms). • Intermediate Experienced in data entry tasks, extracting data from different platforms like Googleplay, Trustpilot, and iOS adding it to an Excel file tracker Qualities: I am a team player, detail-oriented, tech-savy, have excellent multi-tasking skills, am a fast learner and problem solver, can easily adapt to a fast-paced environment, am passionate, and am hardworking. I can be very useful in your business since my main objective is to give outstanding results, long term relationships, professionalism, and leave a 100% satisfaction with my work. I look forward to doing business with you in the future. ✨🚀