Melissa F.
Customer Service Representative with Appointment Setting experience
Hello, my name is Melissa, I have been working as a Freelancer for over 9 years on Upwork and in the BPO Industry. During those years, I have been an Appointment Setter, Chat, phone, and email support. I have also assisted in upselling, account management, Quality Analysis, etc. I am very determined and dedicated to my job. I am a fast learner who is always open to sharing my knowledge and skills with my team so we can always work as one. I have experience using Zendesk, CS-central, Google ads, QuickBooks, Slack, PayPal, Stripe, Salesforce, Medusa, Dealersocket, Bria, Ringcentral, Eleads, etc. With my Knowledge, skills, and experiences, I will be a great asset to your company. Being puctual and always ready to work.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $4.7k
Billed in all: $47,478$47k
$2.4k in the last 6 months
Across 5 contracts
Across 45 contracts
Earnings, last 30 days
Skill rankings: Top 14% in Ecommerce Website
Ranked by MRR among everyone on Upwork with the skill.
- #342Ticketing System1,296 freelancers · 🇯🇲 #4Top 26%🇯🇲#4 of 17
- #633Account Management3,086 freelancers · 🇯🇲 #3Top 21%🇯🇲#3 of 22
- #735Order Tracking2,668 freelancers · 🇯🇲 #9Top 28%🇯🇲#9 of 41
- #851Ecommerce Website6,126 freelancers · 🇯🇲 #1Top 14%🇯🇲#1 of 2
- #930Quality Assurance4,093 freelancers · 🇯🇲 #8Top 23%🇯🇲#8 of 34
- #979Telemarketing4,857 freelancers · 🇯🇲 #22Top 20%🇯🇲#22 of 85
- #1,262Scheduling6,335 freelancers · 🇯🇲 #17Top 20%🇯🇲#17 of 85
- #1,278Cold Calling6,565 freelancers · 🇯🇲 #22Top 19%🇯🇲#22 of 107