Maria Cristina A.

I am a Training and Quality Specialist for a Healthcare account. I have also worked as a Virtual assistant for Shopify fulfillment orders and I have more than 9 yrs of BPO experience. My work experiences and adaptability are my best assets to fulfill the tasks to help a business's growth. In the BPO industry, I’ve handled telecommunication accounts and food delivery service accounts. For telco accounts, I’ve supported resolving customers’ issues with their tv, internet and landline, and upselling mobile phones and accessories while for food delivery service accounts, I’ve assisted customers and restaurant owners with their menus and orders. I’ve also created a successful VA-relationship with my previous clients. And based on my previous clients, I’d say that communication and comprehension are the keys to having the best VA-client relationship. With constant communication with the clients, we get to keep informed on what tasks are to be prioritized. And to make sure that the tasks are well done, I comprehend the instructions and ask questions.