Karen T.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I like fixing things. Specifically, the kind of operational mess that quietly drains a business — a CRM full of outdated entries, a calendar with overlapping bookings, an inbox nobody's tracking. That's been my focus for the past 10+ years across travel, hospitality, and wellness. ✨ How I Work I'd rather solve a problem once than patch it repeatedly. Whether it's client records, scheduling, or payment tracking, I dig for the root cause of the mess — not just the symptom — so the fix actually holds. 💡 Where I've Made an Impact CRM & Calendar Management — At The Womb Sauna, I managed executive calendar scheduling and CRM data entry for a large client base, cutting down scheduling conflicts and freeing up hours in the week. Client Communication — At The Soul City Yoga, I'm the main point of contact for client inquiries across email and messaging, keeping response times tight and satisfaction high. Sales-Adjacent Operations — As a Sr. Destinations Specialist at Ways & Villas Maldives, I built tailored travel packages and sped up client response times using Freshworks and TravelSys, helping drive repeat bookings. Onboarding & Training — At Media Deals, I onboarded new sales agents onto Pipedrive and our phone systems, staying their go-to support person whenever something broke. 🛠 Core Competencies CRM Management & Data Hygiene (Pipedrive, Freshworks, OnePage, TravelSys, Zendesk) Scheduling & Bookings (Setmore, Calendly, Google Calendar) Payment Processing (Stripe, PayPal, MoonClerk) Process Improvement · Customer Support Systems · Cross-Team Coordination 🌟 Worth Knowing I don't need much oversight once I know what "done well" looks like for your business — I'll flag what's broken, fix what I can, and keep you in the loop on the rest.