Shilpa B.

"TECHNICAL WRITER/ SOP/USER GUIDES/ FUNCTIONAL AND TECHNICAL EXPERT DOCUMENTATION SPECIALIST" With Over 9+ years of experience as SAP Business Analyst/ SAP Archiving Consultant/ Technical Writer/ Document Specialist I am expert in the below skills. Expert in Process Flow diagrams, Flowchart Experienced in creating process flows, swim lane diagrams, Gap Analysis, Requirements gathering Process flows, Functional/technical specifications Experience in L1and L2 Production support activities, root cause analysis, analyzed and escalated issues and documented step by step corrective measures. Created Technical Specification documents and Functional requirement documents. Experienced in business processes mapping, fit to standard, UAT & SIT testing and cutover processes using the SAP Activate program methodology. Collaborate with users and IT to establish and enhance understanding of business processes in our systems. Created user stories, Process flow diagrams, Test cases. Created process Flows and SOP for healthcare Company. Collaborate with analysts and developers to understand complex technical procedures and translate them into clear, actionable steps. Project Management Expertise: 1. Managing multiple agile teams 2. Sprint planning, scope, estimation, and retros 3. Hands-on JIRA, Trello, Redmine, ClickUp, Asana 4. Client onboarding, standups, and delivery reviews 5. Risk mitigation and schedule optimization 6. Full project lifecycle: kickoff to launch 7. QA and UAT coordination 8. Agile, Scrum, and Kanban execution Industries Worked In: 1. HealthTech 2. E-Commerce Skills Snapshot: * Project & Product Management * QA (Mobile, Web, Desktop) * Business Analysis * Documentation: SRS, FRS, BRD, User Manuals * Team Leadership * Client Communication * Virtual/Executive Assistance * Agile/Scrum Facilitation * System Configuration & Support Good Team player and self-starter with excellent work prioritization, communication, coordination, documentation, Project Planning and Interpersonal Skills. I have completed all my assigned projects within time. Also I always take a pro-active approach when I am doing my projects.Client satisfaction is my number one priority and I offer strong determination to achieve great results.