Raphael F.

Vacation Rental Expert | Reputation Specialist

With over six years of experience in short-term rentals and property management, I’ve built a strong foundation in delivering exceptional guest experiences and streamlining property operations. I’ve successfully hosted hundreds of guests, earning high ratings and repeat bookings by combining attention to detail, proactive communication, and efficient coordination. I take pride in maintaining excellent relationships with guests, owners, and service providers, guaranteeing that every stay runs smoothly and every property stays in top condition. 🏡 Services I Provide ✨ Guest Communications I handle all guest interactions with professionalism and warmth — responding quickly to inquiries, resolving issues efficiently, and ensuring every guest leaves a 5-star review. 🧹 Scheduling Cleaners & Maintenance I coordinate and manage cleaning and maintenance teams to keep properties spotless and ready for new arrivals, while handling all on-the-ground communication to ensure seamless operations. ⚖️ Cancellations & OTA Disputes Experienced in processing cancellations and handling disputes with OTAs (Airbnb, Booking.com, VRBO, etc.) in a fair, diplomatic, and policy-aligned manner. ⭐ Review Disputes & Reputation Management I know how to dispute and remove unjust or inaccurate reviews, protecting your property’s reputation and maintaining a strong online presence. 🌍 Property Onboarding to OTAs From listing setup to optimization, I can onboard your properties to multiple OTAs, maximizing visibility, occupancy, and revenue. 📘 House Manuals & Guest Guidebooks I create detailed, visually clear, and guest-friendly manuals and guidebooks — helping guests navigate your property and local area with ease. 👩‍💻 VA Training for Short-Term Rentals I provide hands-on training for new virtual assistants, equipping them with the knowledge and tools to manage properties efficiently and maintain exceptional guest satisfaction.