Starsky S.

Associate Category Manager Supports the Category Management team with identifying and setting up new products to sell to Restaurant Operators in all categories. You will benefit by having experience or knowledge in this space. Attention to detail is important in setting products up to avoid errors and confusion. Knowledge of Seafood and or Meat Products that restaurants use is a plus. The use of Slack, Google Sheets, and Netsuite ERP system is part of the job. +12 years experience in the BPO/Outsourcing Industry. Manager, Sales Operations Responsible for coaching and developing Team Leaders and Agents to meet or exceed Sales goals. This position is also responsible for ensuring client service levels and budgets are met on a consistent basis. Demanding a high degree of adaptability and flexibility in a fast-paced; rapidly changing environment. Create a Sales environment utilizing daily, weekly, and monthly client-driven and Convergys incentive reports Tech Support Specialist Customer Problem Resolution: Provide and facilitates the delivery of responsive and reliable technical solutions and information to targeted customers. Customer Service Representative/Escalations Representative Responsible for representation of the client to their customers by handling calls promptly, interacting with customers to determine their needs, and providing consistent, high quality service and accurate information to the customers. Conduct needs-based selling by using non-scripted probing techniques to determine customer’s needs and to offer the most appropriate product or service to address their needs. Meet customer requirements for first contact resolution