Charisse D.

Rockstar Customer Support

I have been working remotely, home-based, for 12 years even before this industry was known to be a viable option for employees such as myself. You can be assured that I have the necessary equipment, connection and work ethics needed to help you and your company. An attentive and independent worker for sixteen years in the customer service field would definitely fit your company’s requirements. I started off as a Customer Service Rep for MSN and moved my way up to a Quality Assurance Specialist and a Coach/Teamleader for PayPal. These posts were all in the regular officebased setup. After having 2 kids that needed my daily attention, I decided to work from home instead. I was a Virtual Executive Assistant to an Australian CEO wherein I was trained not only to be an excellent frontliner for the company but also to assist in the CEO’s daily work tasks. This was where I shaped my homebased career as a reliable and independent staff, who can work under pressure with grace. After serving 8 years as an Executive Assistant, I went back to my first love: customer service. I handled chat and email support for a tax preparation company in NYC, a rental property management in Miami Florida and a car airbnb service in San Francisco. Clearly, customer service is where my heart is. I believe that my skills and vast experience in the customer service and executive assistance fields are what you are looking for in a frontliner that would cater to your needs and liaise efficiently with your existing staff. On a personal note, I enjoy being a hands-on mom to my 2 lovely teenage daughters and supportive wife to my husband who previously worked as a Call Center Ambassador but is now also homebased (a clear influence, I am). I am fluent in English both written and oral because I grew up in the West Coast so my foundation has always been the U.S. although I was born in the Philippines and made a life here after leaving California.