Alicia C.

Hello! I am a bilingual (Spanish-English) professional with over 5 years of experience in customer service and digital platform management. Throughout my career, I have worked with international companies such as Booking.com, Cigna, United Healthcare, among others, providing personalized support, ensuring policy compliance, and improving the user experience. My current focus is content moderation and online profile management. In my most recent role with Booking.com, I helped property owners maintain their profiles within the platform's guidelines, optimizing their descriptions and ensuring that the information posted was clear, accurate, and safe for users. I also identified configuration errors that affected the visibility of their properties and proposed strategic improvements. 📌 What can I offer you? ✔ Review and filter sensitive, spam, or non-compliant content ✔ Optimization and monitoring of digital profiles ✔ Effective communication with users and teams ✔ Detection of errors or inconsistencies in systems or publications ✔ Social media support and comment management ✔ Professional and friendly assistance, both in English and Spanish ✔ High adaptability to new tools and workflows I am available full-time or part-time, ready to help you maintain secure, clear, and brand-aligned digital environments.