Loise K.

"I help businesses streamline transportation operations while delivering exceptional customer experiences." Hello and welcome! I am an experienced Operations Specialist with over 6 years of expertise in NEMT Dispatching, Logistics Coordination, Customer Support, Administrative Support, and Transportation Management. I help businesses improve efficiency, reduce operational bottlenecks, and provide outstanding service to their customers. My experience spans transportation, logistics, customer service, scheduling, dispatch operations, and administrative support, allowing me to manage both the operational and customer-facing sides of a business effectively. NEMT Dispatch & Logistics Coordination I specialize in coordinating transportation services, managing schedules, and ensuring smooth daily operations. • NEMT Dispatching and Transportation Coordination • Dispatch & Tracking using RoutingBox and RouteGenie • Route Scheduling and Trip Management • Driver Communication and Fleet Coordination • Real-Time Dispatch Support and Problem Resolution • Transportation Management and Logistics Coordination • Appointment Scheduling and Calendar Management • Data Entry, Documentation, and Record Maintenance • Insurance Verification and Trip Authorization Support I maintain constant communication with drivers, healthcare facilities, brokers, and clients to ensure timely service and operational efficiency. Customer Support & Administrative Support I have extensive experience delivering professional customer service across phone, email, and chat channels while maintaining high customer satisfaction. • Customer Support and Customer Service • Email Support, Phone Support, and Online Chat Support • Complaint Resolution and Escalation Management • Administrative Support and Virtual Assistance • Ticket Management and Helpdesk Support • Customer Satisfaction and Retention • CRM and Database Management • Email Communication and Professional Correspondence • Microsoft Excel, Google Workspace, Trello, Asana, and Zendesk I am comfortable managing high-volume inquiries while maintaining professionalism, accuracy, and responsiveness. What I Bring to Your Business ✔ Strong background in NEMT Dispatching, Logistics Management, and Transportation Operations ✔ Proven customer support experience with a focus on customer satisfaction ✔ Excellent communication and organizational skills ✔ Ability to manage multiple priorities in fast-paced environments ✔ Reliable administrative support and documentation management ✔ Experience supporting clients across the United States, Ireland, and Australia ✔ Proactive problem-solving and attention to detail Whether you need a dependable NEMT Dispatcher, Logistics Coordinator, Customer Support Specialist, or Administrative Professional, I am committed to helping your business operate efficiently while providing exceptional service. Let's discuss how I can support your team and contribute to your success.