Yuri F.

I am a results-driven IT Support Engineer with extensive experience in resolving technical issues, managing enterprise IT environments, and leading teams. I specialize in troubleshooting Microsoft 365, Windows, VPN, MFA, Teams, Outlook, and SCCM client deployments, ensuring smooth IT operations. My expertise includes deploying and managing software via SCCM, administering users and devices with Intune and Azure, and handling Active Directory for both on-premises and cloud environments. I have successfully led a multicultural team, structured projects from inception to production, and implemented new tools and processes to optimize IT support efficiency. With a strong background in ServiceNow (SNOW) and Remedy ticketing systems, I excel in maintaining SLAs, conducting operational reporting, and improving knowledge bases. I am also experienced in IT training, onboarding new hires, and supporting manufacturing environments, ERP systems like SAP, and identity management tools such as OKTA and SailPoint. If you need a reliable and proactive IT professional to enhance your IT operations, I’m here to help. Let’s connect!