Akintunde O.

A confident and reliable customer support executive with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Have vital internet service, 24-hour electricity, and conducive working space to deliver effectively. * Exceptional multitasking abilities * Ability to upsell and cross-sell product and services * Extensive knowledge of spreadsheet programs, CRM software, and Microsoft Office and Google suite products * Listening and comprehension skills * Empathetic * Able to remain patient and calm in frustrating situations * Creative problem-solving and critical thinking skills * Friendly and engaging personality * Recordkeeping and documentation skills * Excellent written and oral communication as well as conversational skills Accomplishments; * Improved team performance by creating a system of motivation that has influenced team members to consistently strive to maintain the approved benchmark. * Creation of quickly efficient and reliable resolution methods that improved customer interaction from 65-95% * Improved first response stats on chat support from 70-90% completed within 0-15mins * Complete resolution of all email service requests ( Ticket) within the SLA.