Charlie S.

I help businesses streamline operations, optimize systems and deliver exceptional customer experiences so they can scale with confidence. With over 5 years of experience in e-commerce operations, systems support, customer success, and business operations, I've partnered with Amazon sellers, Shopify brands, startups, marketing agencies and drop shipping businesses to keep operations running efficiently. I thrive in fast-paced remote environments where accuracy, accountability, proactive communication and continuous improvement drive results. Most recently, I worked as a Platform Operations Specialist supporting one of the largest Amazon aggregators where I managed complex account migrations across Amazon, Shopify and other e-commerce marketplaces by coordinating cross-functional teams, monitoring NetSuite ERP and Celigo integrations, resolving operational issues, validating data and documenting processes to ensure seamless business continuity. My expertise includes Amazon Seller Central, Shopify, CRM management, inventory and order management, customer support, workflow optimization, reporting, project coordination and executive support. I'm also expanding my skills in GoHighLevel by building sales funnels, landing pages, CRM pipelines, workflow automations and lead generation systems. If you're looking for someone who combines operations expertise, eCommerce experience, systems thinking, customer support, CRM management and a passion for automation and continuous improvement, let's connect! Helping businesses work smarter, streamline operations and scale with confidence.