Marichaela Shaina C.

Are you looking for a reliable Virtual Assistant who can handle administrative tasks, data entry, and research with precision? I’m here to help! With over 5 years of experience as an Administrative Specialist and Management Support Assistant, I bring a wealth of expertise in administrative support, data management, and process improvement. My goal is to simplify your workflows, maintain organized systems, and free up your time so you can focus on growing your business. 💎 Here’s what I bring to the table: ➡ Accurate Data Entry & Database Management: Proven ability to encode and manage large volumes of data efficiently, ensuring error-free and organized information systems. ➡ Detailed Research: Expertise in conducting comprehensive research to support business needs, from market analysis to creating actionable reports. ➡ Administrative Support: Skilled in managing calendars, emails, and documents while preparing reports and presentations to support your team’s goals. ➡ Process Improvement & Quality Assurance: Experienced in streamlining workflows, validating survey data, and supporting ISO 9001 and ARTA compliance across multiple branches. ➡ Client Communication: Proficient in handling client concerns, implementing corrective actions, and improving satisfaction through seamless support. 💎 Tools and Platforms I Use: ➡ Microsoft Office Suite (Word, Excel, PowerPoint) ➡ Google Workspace (Docs, Sheets, Drive) ➡ CRM Systems ➡ Project Management Tools (Trello) ➡ AI Tools (ChatGPT, Gemini AI) 💎 My achievements include: ➡ Streamlining administrative processes, increasing data management efficiency, and reducing errors by 80%. ➡ Contributing to ISO 9001 compliance and ARTA standards for over 120 branches through meticulous documentation and reporting. ➡ Preparing accurate monthly client satisfaction reports and executive-level presentations. ➡ Reducing scheduling conflicts by 20% through effective calendar and email management. 💎 Relevant skills: 💼 Administrative Support 💼 Data Entry and Management 💼 Research and Analysis 💼 Client Satisfaction Reporting 💼 ISO 9001 Standards Compliance 💼 ARTA Documentation 💼 Process Improvement 💼 Calendar and Email Management 💼 Microsoft Office Suite and Google Workspace 💎 Employment History: 💼 Management Support Assistant/Administrative Specialist Pag-IBIG Fund | May 2019 – January 2025 Provided administrative support by managing emails, calendars, and organizing documents. Encoded survey data into Excel and prepared monthly reports for management. Drafted procedures to improve survey data accuracy and reporting standards. Coordinated reports, presentations, and corrective actions to enhance client satisfaction. Managed compliance documentation for ISO 9001 and ARTA/EODB across branches. Maintained seamless operations during the transition to remote work. 💼 Customer Support Assistant - VRT Company July 2018 - November 2019 Processed customer orders by encoding details and coordinating with teams for accurate and timely fulfillment. Maintained and updated client records in Excel, ensuring data integrity and accessibility for operational use. Supported the resolution of customer concerns by collaborating with internal teams to provide effective solutions. 💼 Administrative Assistant (Special Program for Employment of Students) March – May 2014 Organized and updated customer records and essential documents. Handled administrative tasks, including database updates and correspondence. 💎 Education: Bachelor of Arts in International Studies Far Eastern University, Manila (2014 – 2018) 💎 Certifications and Training: ➡ Virtual Assistant Skills Apprenticeship Program – Maria Korina Bertulfo ➡ Risk Talks 2023 – Development Academy of the Philippines ➡ Excellence in Public Service – Civil Service Institute --- I am detail-oriented, organized, and dedicated to delivering results that exceed expectations. Whether you need help with administrative support, data entry, or research, I’m ready to collaborate and contribute to your success. Let’s connect and make your projects a success!