Jaha L.

I'm a Customer Success and Technical Support Specialist with experience supporting SaaS platforms, automation tools, and digital products across multiple industries. I’ve worked with companies in SaaS, MSP/IT services, B2B software, PR & marketing agencies, healthcare tech, and e-commerce, helping teams improve onboarding, resolve technical issues, and retain customers through clear communication and structured support. My background includes: • Customer onboarding and account management • Technical troubleshooting (APIs, integrations, automation workflows) • SaaS support using tools like Intercom, Slack, HubSpot, and CRM systems • Documentation, SOP creation, and escalation management • Supporting fast-growing startups and remote teams I focus on clarity, speed, and problem solving so customers feel supported and businesses can scale their operations with confidence. If you're looking for someone who can support users, troubleshoot complex issues, and strengthen customer relationships, I’d be happy to help.