Kony S.
Available now - customer service, support, and onboarding
Thanks for checking out my profile. The skills outlined below can help support your business needs: Skills: Customer Service · Customer Success Management · Email-based support · Customer Onboarding · Customer Engagement · Account Management · Skill Development · Relationship Building · Strategic Planning · Mentoring · Key Account Relationship Building · Process Alignment · Technical Documentation Management My experience includes over 10 years serving roles the SaaS industry, from small startup tech firms to Fortune 500 companies. Additionally, most of my past Upwork contracts have been converted to W2 based on my performance. I hope we can work together in the near future. Please refer to the professional references listed on my Linkedin profile as verification that I can be a great asset to your team. I'm results-oriented, flexible, and a quick learner. Let's work together!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $15
Billed in all: $61,297$61k
$7 in the last 6 months
Across 34 contracts
Earnings, last 30 days
Skill rankings: Top 37% in Critical Thinking Skills
Ranked by MRR among everyone on Upwork with the skill.
- #11Project Insight28 freelancers · 🇺🇸 #5Top 39%🇺🇸#5 of 12
- #118Product Onboarding227 freelancers · 🇺🇸 #15Top 52%🇺🇸#15 of 28
- #121Customer Experience Research275 freelancers · 🇺🇸 #24Top 44%🇺🇸#24 of 52
- #211Critical Thinking Skills573 freelancers · 🇺🇸 #26Top 37%🇺🇸#26 of 83
- #238Project Delivery587 freelancers · 🇺🇸 #44Top 41%🇺🇸#44 of 109
- #338Relationship Management870 freelancers · 🇺🇸 #58Top 39%🇺🇸#58 of 210
- #370Employee Onboarding859 freelancers · 🇺🇸 #103Top 43%🇺🇸#103 of 308
- #661Inbound Inquiry1,295 freelancers · 🇺🇸 #31Top 51%🇺🇸#31 of 60