Krizmarc A.

Dynamic and results-oriented Virtual Assistant with a proven track record in Lead Generation, Administrative Assistance, KYC Analysis, and Training & Development. Skilled at optimizing workflows, enhancing customer engagement, and ensuring compliance with industry regulations. Adept at leveraging technology and data-driven insights to improve operational efficiency and business performance using Excel to analyze details thus managing data using spreadsheets. Core Competencies: ✅ Virtual Assistance & Administrative Support Efficiently manages inbound and outbound communications, emails, and live chat interactions. Experienced in handling Amazon FBA and eBay concerns via Amazon Seller Central. Creates and implements structured policies and procedures to enhance workflow efficiency. ✅ Lead Generation & CRM Management Expert in identifying and engaging prospects via LinkedIn, HubSpot, and other CRM tools. Conducts in-depth market research to track profitable trends and high-value opportunities. Maintains and updates CRM databases, ensuring accurate lead tracking and timely follow-ups. ✅ KYC & Compliance Analysis Conducts thorough due diligence on new account applications to verify identity and assess risks. Ensures compliance with financial regulations by analyzing documentation and customer activity. Mitigates potential risks by identifying and flagging high-risk applicants. ✅ Training & Quality Assurance Develops and delivers comprehensive training programs to enhance team performance. Audits and evaluates customer interactions via Zendesk to ensure quality and compliance. Implements process improvements and performance tracking systems for continuous optimization. ✅ Sales & Business Operations Creates invoices and quotations for an Australian sales licensing company. Conducts cold calling and lead follow-ups to drive business growth and conversion rates. Collaborates with cross-functional teams to align sales, marketing, and customer service strategies. A highly adaptable professional with a strong analytical mindset, I thrive in fast-paced environments and work proactively to improve processes, increase efficiency, and deliver measurable results. Passionate about leveraging technology and data-driven strategies to drive business success.