Lara Jane O.

✔️Detail-oriented person with 12years of experience working in Customer Service. ✔️12 years of experience is Customer Service, Technical Support, Escalations, Sales and Cold Calling ✔️Handle 250+ inbound calls per week, answering customer inquiries and resolving issues Track trends in customer feedback and collaborate with management to determine the root cause of issues ✔️Responds to and manages complaints and escalations from clients and customers for a company or organization. Responsible for managing escalations relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues. ☑SKILLS High level of customer experience Analytical, problem solving skills Outbound/inbound calling Email Management Complaint resolution ☑DATABASE ENTRY AND UPDATING Gather, consolidate and update relevant information you will need for easy reference and operational efficiency ☑SCHEDULING handle your appointment calendar real time takes the worry out of the mundane but important tasks like: Daily/Weekly/Monthly appointments Daily/Weekly/Monthly To Do List Agenda and Contact Persons for Scheduled Meetings Reminder System for important dates (including personal) and financial matters ☑EMAIL MANAGEMENT Assigned to receive, send and reply to specific business email messages for the business owners. ☑SOCIAL TASKS Managing your social calendar. Writing thank you notes, sending out invitations or even recommending and sourcing a gift for a client or a loved one. ☑ONLINE RESEARCH Gather information and create a comprehensive report that can be utilized by business owners for business development and marketing strategies: