Quirina A.

Guest Services Professional with strong experience in hospitality, including short-term and mid-term rentals and Airbnb operations. Passionate about delivering seamless and positive guest experiences, particularly in remote environments. Skilled in managing guest inquiries, resolving concerns efficiently, and ensuring clear and timely communication across email, chat, and phone channels. Highly organized and detail-oriented, with the ability to multitask effectively in fast-paced virtual settings while maintaining high service standards. Known for strong interpersonal and problem-solving skills, with a solid focus on guest satisfaction and continuous improvement. Committed to providing consistent, high-quality service and adapting to the evolving needs of remote customer support. Here are some of the PMS software I used: * GUESTY * GuestPoint * ZeeVou * LittleHotelier * Tokeet * Hostify * ResMAx * RMS * Hostaway * Cloudbeds * Lodgify * RentalReady Other TOOLS I used: For Payments * Stripe * BPoint * Xero For Communication: * Slack * Trello * Email Client * GMeet * Duve * Whatsapp * Skype * Telegram * Zoom For CCTV| Noise Monitoring| Access Code * Ring * Vivint * Noise Aware * Minut * Remote Lock * Lynx For Calls: * Ring Central * DialPad * Webex * Skype * Openphone For Vendor|Cleaning: * Thumbtack * Turnbnb * Breezeway * Turno For Office Management * GSuite * Microsoft 365