Jonathan O.

I am a native Spanish speaker, fluent in English, with more than 4 years of experience in customer service, technical support, data entry, translations and graphic design. I recently worked for a well-known American company called Flagship One, a company dedicated to solve electrical problems in vehicles offering a wide range of products and services. Dealing mostly with English speaking American customers but also with Spanish speakers inside and outside North America. Providing pre and after-sales answers and solutions to customer inquiries primarily through inbound and outbound calls but also via voice mail, email and LiveChat. Including sales, payment processing and warranty claims. It should be noted that my experience as a customer service agent is not limited to Upwork, since the first company to which I provided customer service for three years hired me directly, but I can assure that all the information in this profile is true, and I am able to demonstrate each of the statements made. I have recent and first-hand experience with the following tools: - Zendesk - Hydra 1 and 2 - Zoho - Zoho Sign - Everisign - Authorize - Microsoft Office Suite - Ring Central - Slack - Skype - Zoom and more. I do offer my skills, strengths and prior experience to provide a guaranteed quality service and contribute to the success of your business. I am a fast learner and I look forward to working with you on any project you need assistance with.