Kimberly Rose M.

E-Commerce Virtual Assistant | Email Customer Service Expert

💡 Need someone who can keep your customers happy, your inbox organized, and your business running smoothly? Hi, I’m Kimy—your go-to Multi-Skilled Virtual Assistant with 5+ years of experience supporting e-commerce businesses and helping business owners reclaim their time. I believe great customer service creates loyal customers, and I’m here to make sure every interaction leaves a positive impression. Here’s what I can help you with: 💬 Customer Support (My Superpower!) ✔ Email, Live Chat & Phone Support ✔ Order Tracking & Updates ✔ Returns, Refunds & Exchanges ✔ Product Inquiries ✔ Customer Retention ✔ Outbound Calls & Follow-ups 🛍️ E-Commerce Support ✔ Shopify Order Management ✔ Faire, Mable & Sweet ✔ Order Processing & Fulfillment ✔ Shipping Coordination ✔ Inventory & Account Management 📋 Administrative Assistance ✔ Email & Calendar Management ✔ Microsoft Office & Google Workspace ✔ Data Entry ✔ Documentation & Research 📱 Social Media Support ✔ Instagram Community Management ✔ YouTube Comment Moderation ✔ Basic Content Scheduling ✔ Customer Engagement 🎨 Creative Support ✔ Canva Graphics ✔ Social Media Posts ✔ Marketing Materials 📧 Email Marketing ✔ Mailchimp ✔ Newsletter Creation ✔ Campaign Assistance 🛠️ Tools I work with: ✅ ReAmaze ✅ Shopify ✅ ShipStation ✅ Shortcut ✅ Rakuten ✅ CartRover ✅ Slack ✅ Microsoft Teams ✅ Monday ✅ Trello ✅ Canva ✅ Mailchimp ✅ Google Workspace ✅ Microsoft Office ✨ Why work with me? * 5+ years of Customer Service & E-commerce experience * Detail-oriented and highly organized * Excellent written and verbal English communication * Quick learner who adapts fast to new tools and workflows * Friendly, dependable, and proactive * I treat your business as if it were my own I don’t just complete tasks—I solve problems, create positive customer experiences, and help your business run more efficiently. If you’re looking for a VA who communicates well, learns quickly, and genuinely cares about your customers, let’s chat! 📩 Send me an invite—I’d love to help your business grow!