Manash S.

Customer Support Specialist | Technical Onboarding & Chat Sales

A highly engaged, target-driven Customer Support and Sales Operations Specialist with a proven track record of driving revenue and managing high-stakes client relationships for major enterprises (including Reliance and Equinix). I bridge the gap between technical accuracy and high-touch customer care, ensuring your clients receive a seamless experience from onboarding to post-sale support. Here is the core expertise I bring to your organization: • CHAT SALES & CLIENT RETENTION: Began my career with Reliance Communications handling premium postpaid chat support. Mastered the balance of delivering high customer satisfaction (CSAT) while actively upselling and cross-selling relevant services to maximize customer lifetime value. • SALES OPERATIONS & B2B SUPPORT: Spent years supporting global sales teams at Equinix. Acted as a vital liaison between cross-functional teams, building accurate quotes, resolving high-friction issues, and providing the rapid remote support necessary to close critical deals under tight quarter-end deadlines. • PROBLEM SOLVING & ADAPTABILITY: I pride myself on deep product mastery. I immerse myself in your catalog, logic, and workflows so I can troubleshoot technical issues with complete conviction and create clear help documentation for your users. My Philosophy is Simple: When you protect the customer's trust and align your personal execution with the company’s growth, targets are naturally shattered. I am highly comfortable managing concurrent chat queues, handling complex system documentation, and using modern helpdesk workflows to keep your operations running smoothly. Let’s connect to discuss how I can streamline your support queue and elevate your customer journey.