Favour A.

I help eCommerce and service-based businesses manage customer relationships, keep operations running smoothly, and turn great customer experiences into long-term growth. With 6+ years of experience across Account Management, Customer Success, B2B Wholesale, and eCommerce Operations, I’ve worked with consumer brands and growing businesses to manage accounts, coordinate orders, improve customer experiences, and keep sales and operational processes moving. What I can help you with: * Account Management & Customer Success: Client onboarding, relationship management, proactive follow-ups, retention, re-engagement, and account growth. * B2B Wholesale & Sales Operations: Retailer communication, wholesale orders, samples, pricing updates, sales pipelines, and account coordination. * eCommerce Operations: Shopify order management, inventory and fulfillment coordination, shipping issues, returns, and escalations. * CRM & Pipeline Management: Accurate records, deal tracking, follow-ups, reporting, and identifying stalled opportunities. * Operations & Process Improvement: Cross-functional coordination, SOPs, task management, and keeping projects and outstanding requests on track. Tools I’ve worked with: Shopify, Faire, HubSpot, Pipedrive, Gorgias, Zendesk, Reamaze, Slack, Notion, Mondaycom, Google Workspace, and Excel. I’m proactive, organized, and comfortable working independently. I don’t just complete tasks and move on. I pay attention to what’s outstanding, what needs to happen next, and who needs to be involved to get it done. Whether you need someone to manage client relationships, coordinate wholesale operations, improve customer experience, or keep your day-to-day processes organized, I can help take that work off your plate. Let’s talk about what your business needs.