Favour A.

Customer Support & Operations Manager | Shopify, SaaS & E-commerce

I help ecommerce and SaaS teams improve customer experience, organize backend operations, and keep customer-facing workflows running smoothly. With 6+ years of experience across Shopify, Shopify Plus, CRM systems, and support platforms, I support growing businesses with customer success, account management, onboarding, order coordination, fulfillment follow-up, and day-to-day operations. I’ve worked with 6- and 7-figure brands using tools like Shopify, Gorgias, Zendesk, HubSpot, Pipedrive, Reamaze, Slack, and Faire — supporting everything from customer communication and escalations to wholesale account management, CRM tracking, retention follow-up, and process improvement. Here’s where I add value: ✔ Customer Success, Client Onboarding & Retention ✔ Ecommerce Operations & Shopify Administration ✔ CRM Management: HubSpot, Pipedrive, Zendesk, Gorgias & Reamaze ✔ Wholesale Account Management & B2B Support ✔ Sales Operations & Pipeline Coordination ✔ SOP Documentation & Process Improvement ✔ Cross-Functional Team Collaboration ✔ Order Fulfillment, Logistics & Customer Experience I combine customer success, account management, and operational support to help ecommerce and SaaS businesses improve customer experience, streamline workflows, and scale efficiently. Whether you need help managing customer relationships, improving internal processes, supporting wholesale accounts, or keeping daily operations running smoothly, I can step in quickly and add value from day one.