David D.

Customer Support & E-Commerce Specialist | Virtual Assistant | SEO

Welcome — and thanks for stopping by. :) My professional background started in upscale hotels, where I learned what excellent service really means: listening carefully, staying calm under pressure, finding solutions, and making people feel genuinely well looked after. That experience eventually led me into customer support, e-commerce, virtual assistance, and online business — fields in which I have now been working for more than 10 years. Today, I support companies with customer communication, Shopify and order workflows, complaints, refunds, back-office tasks, social media, translation, proofreading, transcription, and SEO. ➤ German native speaker, fluent in English and Spanish ➤ 10+ years in customer support, e-commerce, and online business ➤ Several years in hotel management and professional guest service ➤ Experienced with Shopify, CRM systems, email, chat, and social media support ➤ Advanced use of ChatGPT Plus, Codex, prompt development, and AI-assisted workflows ➤ Independent, reliable, and interested in long-term collaboration I enjoy becoming familiar with a company, understanding its customers, and contributing as a reliable part of the team — especially in long-term collaborations where I can help improve processes and support the company’s growth. Below you’ll find a detailed overview of my experience, tools, languages, and additional skills. ──────────── ➤➤ More about my experience and skills ✅ Over 10 years of customer support experience (email, chat, messaging, ticket systems) ✅ Strong background in complaint handling and service recovery ✅ Clear, friendly, and professional written communication ✅ Highly structured, reliable, and detail-oriented working style ✅ Comfortable taking ownership of support processes and improving workflows ✅ Languages: German (native) · English (fluent) · Spanish (fluent) ──────────── ➤➤ PROFESSIONAL EXPERIENCE HIGHLIGHTS Alongside my hotel background, I’ve worked for several online companies in customer support, virtual assistance, and back-office roles. My responsibilities included: ✅ Customer email & chat support ✅ Order inquiries, refunds, disputes, and escalations ✅ Data entry & documentation ✅ Email marketing support ✅ Content management & blog articles ✅ Dunning and payment-related procedures ✅ YouTube channel administration ✅ General administrative support I’m a fast and accurate typist (ten-finger system) and comfortable handling large volumes of written communication. ──────────── ➤➤ TOOLS & PLATFORMS I’ve worked extensively with the following tools and systems: ✅ Customer Support / Messaging: HelpScout, LivePerson (Email, Chat, WhatsApp), Intercom, Reamaze ✅ E-commerce & Platforms: Shopify, Digistore, Micropayment, Kajabi, WordPress ✅ CRM & Organization: Pipedrive, Airtable, Calendly, Basecamp, TalentDesk, Toggl ✅ AI & workflow tools: ChatGPT Plus, Codex, prompt development, AI-assisted content creation, process optimization, and ComfyUI ✅ Email Marketing: KlickTipp, Maropost, Mailchimp ✅ General & Creative: Microsoft Office (Word, Excel), Slack, Photoshop, Illustrator ──────────── ➤➤ WRITING & LANGUAGE SERVICES I’ve translated apps, websites, articles, applications, and CVs (English ↔ German), including business and professional content. My written German is at a very high level, supported by thousands of transcriptions, translations, and the creation of over 300 written articles. Deadlines are always met, and quality is a top priority. ──────────── ➤➤ WRITING, SEO & LANGUAGE SERVICES Alongside customer support and content work, I bring many years of hands-on SEO experience. I’ve worked extensively with SEO keyword research, content optimization, and on-page improvements for blogs, websites, and e-commerce projects. My SEO-related work includes: ✅ In-depth keyword research (search intent, long-tail keywords, topic clustering) ✅ Writing and integrating SEO-optimized content ✅ Creating compelling meta titles and meta descriptions ✅ Improving existing content for structure, clarity, and readability ✅ Technical on-page SEO basics and content audits ✅ Optimizing product pages and e-commerce content ✅ Aligning SEO content with real user questions from customer support I’ve successfully optimized websites, products, and e-commerce content for several companies, contributing to improved visibility and increased organic traffic. In addition, I’ve built and optimized two websites of my own, applying strategies developed through years of practical experience and continuous learning via industry-recognized online courses. My go-to SEO tools include Google Trends, AnswerThePublic, Ahrefs, and of course Google search itself for real-world validation. With a strong language background, a solid understanding of SEO best practices, and a practical, user-focused approach, I’m able to create content that not only ranks well but also improves user experience and reduces recurring support questions.