Onyinye K.

👋 Hello, I'm a Top Rated Customer Support Specialist and Virtual Assistant with 4+ years of experience handling email support, customer enquiries, CRM updates, follow-ups, administrative support, and remote operations. I help businesses keep customer communication organised, resolve day-to-day issues, maintain accurate records, and make sure enquiries and follow-ups don’t get missed. My experience includes handling customer enquiries through email, phone, and digital channels, providing service and delivery updates, maintaining CRM records, following up on unresolved issues, and escalating cases that require further attention. I don’t just reply to messages and move on. Before responding, I review the customer’s issue, previous communication, available records, and the next action needed. My goal is to give the customer a clear response and make sure the issue is followed through properly. I can support your business with: ✔ Email Customer Support ✔ Live Chat Support ✔ Customer Service ✔ CRM Management ✔ Customer Enquiries & Complaint Resolution ✔ Customer Follow-Ups ✔ Ticket & Case Management ✔ Service, Delivery & Order Updates ✔ Customer Onboarding ✔ Escalation & Internal Coordination ✔ Inbox & Email Management ✔ Data Entry & Spreadsheet Management ✔ Administrative Support ✔ Virtual Assistance ✔Lead Generation ✔ Task & Follow-Up Tracking I’ve also supported business owners and remote teams with administrative and operational work, including organising digital files, maintaining spreadsheets, tracking outstanding actions, coordinating follow-ups, and making sure important requests reach the right person. Tools I work with include: HubSpot | Zendesk | Intercom | Google Workspace | Gmail | Google Sheets | Microsoft Excel | Microsoft Outlook | Trello | Slack | Notion | Canva | Calendly | Zoom | Microsoft Teams I’m comfortable learning new CRM systems, helpdesks, admin platforms, and internal workflows quickly. What you can expect from me: ✔ Clear and professional written communication ✔ Calm handling of frustrated customers ✔ Accurate CRM notes and customer records ✔ Consistent follow-up on unresolved issues ✔ Strong attention to detail ✔ Good judgement around resolution and escalation ✔ Reliable communication in remote teams ✔ Independent working without constant supervision ✔ Comfortable working across different time zones I’m comfortable supporting fast-moving remote teams where customer requests, administrative tasks, and follow-ups are happening at the same time. I keep records current, prioritise carefully, and make sure there is a clear next action for outstanding work. If you need a dependable Customer Support Specialist or Virtual Assistant who can manage customer communication while keeping the administrative side organised, I’d be happy to support your team.