John C.

I help e-commerce brands streamline operations, improve customer satisfaction, and scale efficiently across Shopify, Amazon, WooCommerce, and other online marketplaces. Over the years, I have supported and managed multiple e-commerce brands handling: ✔ Customer Support (Email, Chat, Social Media) ✔ Shopify Store Operations ✔ Amazon Seller Central Management ✔ Order Processing & Fulfillment ✔ Refunds, Returns & Chargebacks ✔ Inventory & Supply Chain Coordination ✔ Account Health Monitoring ✔ Zendesk & Gorgias Administration ✔ Reporting & Performance Analysis ✔ Team Leadership & Operations Management I have worked with brands such as iHerb, Ishka Australia, Ravie Beauty, Anablue Haircare, Private Label Extensions, Rep Sports, Tire Agent, and others, helping improve customer experience while maintaining operational efficiency. In addition, I have managed Amazon Seller Central accounts, coordinated inventory replenishment with warehouse teams, monitored account performance, and implemented process improvements that enhanced operational efficiency. If you're looking for someone who can take ownership of customer service, operations, Amazon account management, and backend e-commerce processes, I'd be happy to help.