Kresna A.

Customer Support Specialist for Fashion eCommerce

Hi, I’m Kresna – Your Go-To Virtual Assistant for your E-commerce Store! Are you looking for a reliable, detail-oriented assistant to handle customer emails, order updates, and dispute resolutions? I’m here to help! With 4 years of experience writing product descriptions for women’s fashion, I understand the tone, style, and branding that appeal to your audience. I also bring 3 years of hands-on experience with Freshdesk and more than 2 years with Gorgias, making me well-versed in customer support best practices! I specialize in: - Responding to customer inquiries about orders, shipping, and returns - Managing claims and resolving disputes professionally - Supporting customers with fashion-related questions - Keeping inboxes organized and response times sharp Tools I work with: - Shopify - Gorgias - Freshdesk - ReAmaze - Gmail - Google Drive - Slack I’m passionate about women’s fashion and love helping customers feel informed and supported throughout their shopping journey. Let’s work together to elevate your customer experience!