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Leonardo S.

Leonardo S.

Experienced Customer Service Agent

I've been working with customer service and sales for the past 9 years, and through this journey, I’ve worked in companies from different sectors, including call centers, e-commerce, iGaming and many others. This variety gave me a broader understanding of customer needs and how to adapt my approach depending on the context. I’ve also worked as a team leader for 4 years, where I had the opportunity to guide and support others, helping them grow while we worked together toward common goals. I'm a native Portuguese speaker, fluent in English, and I have a basic understanding of Spanish. What motivates me is the chance to keep learning and improving, not just professionally, but personally too. I’m always open to new experiences, new challenges, and new people. Right now, I’m looking for a company where I can contribute with everything I’ve learned so far, while continuing to grow.

🇧🇷Sao Jose dos Campos, Brazil$7/hr90% JSS5.00 (19)Since Dec 2019

Earnings and projects

MRR
$2.4k

Last 6 months ÷ 6

World#17,708 / 412k
🇧🇷Country#272 / 4,647
Revenue, last 30 days
$2.6k

Last 6 months: $14k

World#15,432 / 412k
🇧🇷Country#251 / 4,647
Total earnings
$85k

Billed in all: $97k

World#46,458 / 412k
🇧🇷Country#493 / 4,647
Per project
$1.6k

$1.6k in the last 6 months

World#91,657 / 412k
🇧🇷Country#1,040 / 4,647
Projects, last 6 months
9
11% fixed89% hourly
World#21,107 / 412k
🇧🇷Country#161 / 4,647
Projects in all
54

Across 58 contracts

41% fixed59% hourly
World#56,668 / 412k
🇧🇷Country#394 / 4,647

Earnings, last 30 days

$96.5k+$2.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$92k$94k$96k$98kOct 9Oct 24Nov 8

Skill rankings: Top 2% in Selling

Ranked by MRR among everyone on Upwork with the skill.

  1. #5Selling302 freelancers · 🇧🇷 #1Top 2%
  2. #12Brazilian Portuguese Dialect462 freelancers · 🇧🇷 #12Top 3%
  3. #29Supervision392 freelancers · 🇧🇷 #1Top 7%
  4. #39Portuguese987 freelancers · 🇧🇷 #16Top 4%
  5. #48Leadership Skills972 freelancers · 🇧🇷 #2Top 5%
  6. #164Customer Experience2,788 freelancers · 🇧🇷 #3Top 6%
  7. #267Management Skills6,116 freelancers · 🇧🇷 #6Top 4%
  8. #464Microsoft Office15,119 freelancers · 🇧🇷 #8Top 3%