Karen Grace C.

I’m a dedicated Virtual Assistant and Customer Support Specialist with 8+ years of experience helping SaaS, e-commerce, telecommunications, and mortgage businesses deliver excellent customer service and run smoothly behind the scenes. I specialize in customer support, Shopify order management, executive assistance, appointment setting, and CRM management. I’ve worked with platforms such as Zendesk, HubSpot, Shopify, Amazon Seller Central, SAP Concur, Slack, Google Workspace, and Microsoft Office. Here’s how I can help your business: * Manage customer inquiries via email, chat, and social media * Process orders, refunds, returns, and store credits in Shopify * Handle executive calendars, scheduling, and appointment setting * Maintain accurate CRM records and administrative documentation * Provide technical support and troubleshoot customer issues * Support e-commerce operations and improve customer satisfaction I’m highly organized, proactive, and committed to providing fast, friendly, and reliable support. If you’re looking for someone who can communicate professionally, solve problems efficiently, and represent your brand with care, I’d love to work with you.