Aldren Adrianne II M.

With over 10 years of experience in customer-facing roles, I've built a career around solving problems quickly, leading support teams, and designing systems that scale. I've worked with major U.S. companies across telecom and banking, consistently earning recognition for performance and being promoted to Product Trainer and Team Leader roles. As a Zendesk Administrator, I specialize in building efficient, end-to-end support operations — from configuring agent views and ticket forms to creating automations, macros, and triggers. I've implemented full Zendesk setups for clients in pest control, financial services, and lending, including custom Google Apps Script integrations that connect intake forms to Zendesk for automated ticket creation and follow-up workflows. I bring a combination of frontline CX experience and technical depth — I don't just configure Zendesk, I build the automation layer around it. If you need someone who understands both the human side of support and the systems that power it, I'm the right fit for you.