Raymund C.

I have over 6 years of experience working as a Customer Service Representative and Virtual Assistant for various BPO companies. My background includes remote work as an Account Manager, handling chat and email support for companies in the Reddit, Furniture, and Automotive industries based in the US. Additionally, I spent 2 years working as part of a management team. Most recently, I worked as a Product Manager for a marketing company, where I coordinated projects, managed tasks, and worked with teams to ensure smooth operations. I also served as a New Hires Supervisor/Mentor for a US-based loan company and as a Resolutions Specialist/SME for a Telemarketing company. These experiences have sharpened my skills in customer relations, training new employees, and managing customer satisfaction, especially handling escalated calls. Here are some of the key responsibilities I have managed in the past few years: Customer Relations: Handling customer concerns and requests effectively. -Customer Satisfaction: Managing escalated calls and ensuring satisfaction. -Communication Skills: Strong written and verbal skills in English, handling both emails and phone calls. -Employee Training: Experience in training new employees to perform at their best. I also have a fully equipped home office with reliable internet and computer systems to ensure efficient performance. I am adept at multitasking and always open to handling new projects. I am confident that my skills and experience would make a valuable contribution to your team. I would love the opportunity to discuss how I can contribute to your company's success.