Marcy V.

Hi! I'm Marcy, a multilingual customer support and e-commerce specialist with 10 years of experience. I provide customer support in English, French, and Italian and have helped businesses create better experiences for their customers. I know how important it is for customers to feel heard, especially when they are frustrated. My goal is always to understand the issue, find the best possible solution, and make the experience as smooth as possible for both the customer and the business. Here's how I can help: ✅Customer support via email, live chat, phone and social media ✅Shopify order management ✅Order tracking and delivery issues ✅Refunds, cancellations, exchanges, and replacements ✅Handling customer complaints and escalations ✅Chargeback and payment dispute management ✅PayPal and Stripe disputes ✅Preparing information and evidence for dispute cases ✅Technical support and troubleshooting ✅Managing and responding to Trustpilot reviews ✅Monitoring customer feedback and protecting brand reputation ✅Facebook and Instagram customer support ✅Creating and improving macros and customer support templates ✅Organizing tickets, tags, and support workflows ✅Identifying recurring customer issues and suggesting improvements ✅Team supervision and customer support management Tools I have experience with: Customer Support: Zendesk, Gorgias, Freshdesk, Reamaze, Commslayer, Tidio, Intercom, etc. E-commerce: Shopify, WooCommerce, and Maropost (Neto) Payments: Stripe and PayPal. Other tools: Trustpilot, Slack, Google Workspace, Notion, Airtable, ChatGPT, Claude, etc. Why Choose Me? I don’t just answer tickets, I focus on creating a great customer experience and finding solutions that make a real difference. I take ownership of my work and always investigate how to improve processes and increase revenue. 📩 Let’s connect to discuss how I can help your business grow through smarter customer service.