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Byron T.
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Byron T.

Customer Service Expert & All Around Administrative Support

📧 𝐄𝐌𝐀𝐈𝐋 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 | 💬 𝐂𝐇𝐀𝐓 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 | ☎️ 𝐏𝐇𝐎𝐍𝐄 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 |📱𝐒𝐎𝐂𝐈𝐀𝐋 𝐌𝐄𝐃𝐈𝐀 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 | 💻 𝐀𝐃𝐌𝐈𝐍𝐈𝐒𝐓𝐑𝐀𝐓𝐈𝐕𝐄 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 | 🗓️ 𝐏𝐄𝐑𝐒𝐎𝐍𝐀𝐋 𝐀𝐒𝐒𝐈𝐒𝐓𝐀𝐍𝐓 🧑‍💻 Boost Efficiency & Satisfaction with a Dedicated VA! I provide exceptional customer service and administrative support to help you focus on what matters most. Here's how I can help: 🌏 World-Class Customer Service: I'll be your frontline, handling inquiries, orders, and more via email, chat, phone, and social media. 📧 Streamlined Communication: Manage emails efficiently, respond promptly, and provide accurate information. 💬 Real-Time Chat Support: Engage with customers, answer questions, and resolve issues through live chat. ☎️ Professional Phone Support: Handle calls, answer inquiries, and provide exceptional customer service. 📱 Social Media Management: Schedule content, manage DMs, moderate comments, and proactively engage your audience. 📝 Expert Administrative Support: Manage calendars, appointments, data entry, documents, and general office tasks. 👨‍💻 Personal Assistant Services: Provide assistance with tasks like scheduling, client liaison, order processing, invoicing, and light project management. 💪 Experienced in: E-commerce (Hospital & Medical Equipment, Pharmaceutical, Fashion, Beauty) Property Management Personal & Administrative Assistance Key Account Management 🛠️ Tools & Systems Proficient In: Shopify & Shopify Plus Freshdesk, Zendesk, Reamaze CRMs & Quoting Apps Shipping & Communication Platforms (Shippit, Meta, Dialpad) Marketing & Project Management Tools (Mailchimp, Trello, Monday.com, Slack) Productivity & Design Tools (Notion, Canva) Property Management Systems (AppFolio, Buildertrend) All-in-One Platforms (GoHighLevel) Microsoft Excel Let's discuss your needs and how I can help your business thrive! Schedule a free 10-minute call today.

🇵🇭Lagawe, Philippines$12/hr100% JSS4.92 (18)Since Dec 2019

Earnings and projects

MRR
$3.1k

Last 6 months ÷ 6

World#12,083 / 412k
🇵🇭Country#774 / 56.3k
Revenue, last 30 days
$2.8k

Last 6 months: $19k

World#14,016 / 412k
🇵🇭Country#1,165 / 56.3k
Total earnings
$193k

Billed in all: $202k

World#16,246 / 412k
🇵🇭Country#1,351 / 56.3k
Per project
$6.2k

$9.3k in the last 6 months

World#27,752 / 412k
🇵🇭Country#6,632 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,919 / 412k
🇵🇭Country#8,167 / 56.3k
Projects in all
31

Across 42 contracts

10% fixed90% hourly
World#94,780 / 412k
🇵🇭Country#6,914 / 56.3k

Earnings, last 30 days

$202k+$2.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$198k$200k$202kOct 9Oct 24Nov 8

Skill rankings: Top 1% in Customer Care

Ranked by MRR among everyone on Upwork with the skill.

  1. 3Medical Equipment & Supplies60 freelancers · 🇵🇭 #2Top 5%
  2. #19Fashion & Apparel844 freelancers · 🇵🇭 #2Top 2%
  3. #27Customer Care2,153 freelancers · 🇵🇭 #6Top 1%
  4. #27Inbound Inquiry1,295 freelancers · 🇵🇭 #10Top 2%
  5. #37Freshdesk1,321 freelancers · 🇵🇭 #13Top 3%
  6. #102Customer Satisfaction3,986 freelancers · 🇵🇭 #41Top 3%
  7. #115Phone Communication6,538 freelancers · 🇵🇭 #28Top 2%
  8. #165Zendesk5,908 freelancers · 🇵🇭 #66Top 3%