Lala R.

I started my carrier as Customer Service Representative and worked as Trainer and Quality Analyst for various projects including Inbound and Outbound campaigns for UK, USA, Canada and Australia. As a result, I have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously and can offer new ideas to help your company grow and surpass all goals and objectives. My duties as Customer Service Executive included correspondence with the customers via inbound/outbound calls helping them with their issues and resolving their complaints with a great customer satisfaction. I have worked as Live Chat Support executive and also handled Email Tickets for a reputed vpn company. Working in the management I have helped by training staff to decrease average call handling time and increased customer satisfaction by 70%. This resulted in more business for the company. I have a separate room allocated for official use with noise free background. I have stable ultra high speed DSL wired internet connection along with power back up that allows me to have an uninterrupted, trouble free and peaceful work environment. I have done Masters in Computer Applications.