Monsur A.

I am a Senior Microsoft 365 Specialist with focus on Productivity and AI enablement using M365 Copilot. I plan M365 Copilot adoption and staged deployment across enterprise businesses. I helped with advance SharePoint data governance setup including site inactivity, Ownerless site, Copilot Content Discovery, periodic data governance report, and Data readiness assessment for Copilot adoption using Purview portal In situations of technical roadblock, I support Microsoft 365 service Escalation from front line Engineers while providing pair to pair engagement. I provide Planning and delivery of Technical Training for tehnical team on Microsoft 365 Commerce and Billing support procedures and processes. I provide Mentorship for new and existing frontline Engineers to ensure knowledge transfer which is essential to human development. I collaborate with Microsoft 365 Enterprise Administrator, business stakeholders, and other workload administrators to plan and implement Business strategies. I have an excellent track record of providing outstanding customer service and support to clients in various business sectors across EMEA (Europe Middle East and Africa) and America. I have successfully completed 22 projects remotely using the UPWORK platform while maintaning a consistent 5 star rating from all my client as a sign of customer satiffaction. I have worked with Global client like Microsoft and The University of Florida, USA.